Grievance Redressal

 

If you have any grievances / complaints, please approach us as follows :

Mr. Sunil M. Soneji
Head – Branch Operations
PT Bank Maybank Indonesia Tbk,
One World Centre, Tower 2B, 702, 7th Floor,
Lower Parel (W),
Mumbai 400 013
Ph.: +91-22-67303400
E-mail: customercareindia@maybank.co.id

If your complaint is unresolved at the branch level, you may approach our Nodal Officer :

Mr. Rahul Sanghvi
Head – Operations
PT Bank Maybank Indonesia Tbk,
One World Centre, Tower 2B 702, 7th Floor,
Lower Parel (W),
Mumbai 400 013
Ph.: +91-22-67303400
E-mail: rsanghvi@maybank.co.id

If you are not satisfied with our grievance redressal, you may approach the Banking Ombudsman at the following address / contact details :

Banking Ombudsman     Omudsman RBI Integrated Scheme 2021
Dr. Sushanta Kumar Kar
C/o Reserve Bank of India,
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central
Railway Station, Byculla,
Mumbai-400 008

Tel No.: 022-23001483
Email: crpc@rbi.org.in

Humanising Financial Services Across Asia.