Grievance Redressal

 

If you have any grievances / complaints, please approach us as follows :

Mr. Sunil M. Soneji
Head – Branch Operations
PT Bank Maybank Indonesia Tbk,
One Indiabulls Centre, Tower 2B, 702, 7th Floor,
Elphinstone Road (W),
Mumbai 400 013
Ph.: +91-22-67303400
E-mail: customercareindia@maybank.co.id

If your complaint is unresolved at the branch level, you may approach our Nodal Officer :

Mr. S. Ramalingam
Head – Operations & Technology,
PT Bank Maybank Indonesia Tbk,
One Indiabulls Centre, Tower 2B 702, 7th Floor,
Elphinstone Road (W),
Mumbai 400 013
Ph.: +91-22-67303400
E-mail: sramalingam@maybank.co.id

If you are not satisfied with our grievance redressal, you may approach the Banking Ombudsman at the following address / contact details :

Banking Ombudsman
Reserve Bank of India
Garment House, 3rd Floor,
Dr. Annie Besant Road,
Worli, Mumbai 400 018.

Tel.no. 24924607 / 24960893 / 24933358
Fax no. 022-24960912

Humanising Financial Services Across Asia.